Shipping Policy
Shipping Policy for DIZAA
1. Introduction
At DIZAA, we are committed to providing an excellent shopping experience and fast, reliable shipping service to our valued customers. This shipping policy outlines how we process, handle, and deliver your orders to ensure they arrive on time and in good condition. Please read the entire policy to understand our shipping process, including delivery times, charges, restrictions, and how to track your order.
2. Shipping Locations
We currently offer shipping within India, and unfortunately, international shipping is not available at this time. This decision ensures that we can maintain full control over the quality and timeliness of our deliveries within the country. We plan to expand to international shipping in the future and will update our customers once we begin offering this service.
For customers in remote or hard-to-reach areas, we advise you to check the serviceability of your location by reaching out to our customer support team. We are continuously improving our shipping network to reach more locations in the future.
3. Shipping Methods and Delivery Times
To ensure that your orders reach you on time, we offer a variety of shipping methods based on your needs and preferences. Here’s a breakdown of the shipping methods available:
Standard Shipping:
Standard shipping is the most common and economical option. Orders are typically delivered within 5-7 business days. This option is available for most areas across India.Express Shipping:
For those who need their items quickly, we offer express shipping, which delivers orders within 2-3 business days. This method is available for select cities, and we aim to process and ship these orders as quickly as possible to meet the expedited delivery time frame.Same-Day Delivery:
We offer same-day delivery for orders placed before 12 PM in select cities. If your delivery address falls within these cities, you will be notified during checkout if this option is available for your order. We aim to ensure that these orders reach you on the same day of placing the order.
Note: At present, we are only offering standard shipping across all regions.
4. Shipping Charges
At DIZAA, we believe in offering the best value to our customers. To make shopping with us even easier, we offer free delivery on every product. No hidden fees, no minimum purchase required. Whether you’re shopping for skincare, grooming products, dairy, or home essentials, shipping is always on us.
However, in certain rare cases, such as remote locations or specific items, shipping charges may apply. These charges will be clearly communicated to you during the checkout process, so there are no surprises.
5. Order Processing Time
Once your order is placed, we immediately begin processing it to ensure prompt shipment. Orders are typically processed within 1-2 business days, though processing times may vary based on factors such as stock availability, order volume, and holidays.
During peak seasons (e.g., holidays, sales events), processing times may be slightly longer. We will send you a confirmation email with your order details and an estimated shipping date once we begin processing your order.
Please note that we do not ship or deliver on weekends or holidays. Any orders placed during these times will be processed the next business day.
6. Shipment Confirmation and Order Tracking
Once your order has been processed and shipped, you will receive a shipment confirmation email that includes your tracking number. With this tracking number, you will be able to track your shipment’s progress in real-time. Tracking information typically becomes active within 24 hours of shipment.
If you do not receive an email or have issues tracking your order, feel free to reach out to our customer support team for assistance. We are committed to ensuring that your order is delivered to you efficiently.
7. Shipping Address
Please ensure that the shipping address you provide during checkout is complete and accurate. This includes your full name, street address, city, postal code, and a reachable phone number. We are not responsible for any delays, lost packages, or shipping issues due to incorrect or incomplete shipping information.
If you notice an error in your shipping address after placing the order, please contact us immediately at contact@dizaa.in so that we can assist you in correcting the details before the package is shipped.
8. Delivery Delays
While we work hard to ensure that your orders arrive on time, occasional delays may occur due to unforeseen circumstances, such as extreme weather, logistical challenges, holidays, or carrier delays. We are constantly monitoring the shipping process and will notify you via email in case of any significant delays.
Please understand that delivery times provided are estimates, and delivery may take longer due to factors beyond our control. If your order is delayed, rest assured that we are working to resolve the issue and deliver your items as quickly as possible.
9. Damaged or Lost Shipments
In the rare case that your shipment is damaged during transit, please contact us immediately at contact@dizaa.in. Provide your order number and clear photographs of the damaged items. We will work with you to resolve the issue by offering a replacement or refund, depending on the situation.
If your shipment is lost, please notify us as soon as possible at contact@dizaa.in. We will initiate an investigation with our shipping carrier to locate the package. In the case that the shipment cannot be recovered, we will ensure that you receive a replacement or refund.
10. Shipping Restrictions
Certain products may have shipping restrictions due to local regulations, regional rules, or product nature. These restrictions may prevent us from shipping certain items to specific locations. If your order includes a product that cannot be shipped to your area, you will be notified during the checkout process, and alternative products or solutions may be offered.
11. Contact Us
If you have any questions or concerns about our shipping policy or need assistance with an order, please feel free to contact us at:
- Email: contact@dizaa.in
- Address: Chilamakur, Muddanur Road,
Opposite to MBMR Functional Hall,
Kadapa (Dt), Andhra Pradesh, 516310
We are available during our working hours, and our team will respond to your inquiries as soon as possible.
12. Changes to this Shipping Policy
We reserve the right to update or change our shipping policy at any time. Any changes to the policy will be posted on this page. You are encouraged to review the policy periodically to stay informed about any updates.
By continuing to shop with us, you agree to the terms of the most current shipping policy in effect.